Helpdesk/Service Desk

Log a call online

Please click on the below link to log a call with the IT Services helpdesk. If you are accessing the below link from outside of the UCC network you will be prompted for your UCC email address and password.

IT Helpdesk

The Helpdesk is the central point for all computer related enquiries. All enquiries and problems should be directed to the helpdesk, but please check the FAQ (list of frequently-asked questions) first. We will try to deal with each call as soon as possible or escalate the problem to the relevant IT Services Unit

Contact the Staff IT Helpdesk

Tel: +353 (0)21 490 2120   Email:   Address: 3rd Floor, Kane Building

Opening Hours: Mon - Fri 08:30 - 17:00

Contact the Student IT Helpdesk

Located in the Boole Basement. See the Student IT Website for details. Contact email:


If you have any feedback please send an email to

Collecting machines/devices from the Helpdesk

In the interest of security, we now require ID to be provided before a machine or a device can be collected from the Helpdesk.

Helpdesk Forms

Form of waiver for personally-owned PCs sent to the Helpdesk for repair or investigation

WaiverForm (29kB) 

Label for sending your PC to the Helpdesk

PC to Helpdesk (27kB) 

Helpdesk/Service desk

Summary: The IT Helpdesk. Your first point of contact for any IT related issue.

Primary users of this service: Staff, Researchers, Alumni, Retired Staff

Who to contact to use this service: E: | T: +353 (0)21 490 2120 | IT Services |

Contact to discuss this service: Lorraine McLoughlin | E: |

Strategic Focus: Enabling Infrastructure Services

Service Webpage

Information Services

Seirbhísí Faisnéise

Boole Library, University College Cork