UCC Heroes: Staff IT Service Desk Team

The Staff IT Service Desk Team was nominated by their supervisor, Niamh Lynch. Niamh shares:


“Did you know the Staff IT Service Desk is composed entirely of student staff? Since the university has transitioned to remote working, this team of UCC students has been instrumental in making this transition possible. Since closure, this team has received over 10,000 emails and over 600 phone calls to date from UCC staff in need of support during this transition. And as if that wasn’t enough to keep them busy, they managed all this while transitioning to remote working themselves, and dealing with the demands of their student life such as exams and assignments. I hope everyone will join me in celebrating the level of professionalism and dedication exhibited.”

How to nominate a UCC Hero/UCC Heroes:

Nominations can be made by any person with respect to an individual or team worthy of celebration as a UCC Hero or Heroes.

Submissions are to be emailed to traininganddevelopment@ucc.ie detailing:

1. 100 words explaining the contribution of the person/team during COVID-19

2. high-resolution photograph of the person/team

3. Contact details of the nominating staff member


Staff Wellbeing & Development

First Floor, Block E, Food Science Building, UCC, T12 YN60