Relevant Programmes

• Active Listening Skills
• Effectively Influence & Persuade - Some Techniques
• Emotional Intelligence
• Knowing Yourself and How You Work (MBTI) 
• UCC Successful Team Leader
• UCC Effective Employee
• Understanding conflict and where it comes from 
• Using DISC to understand your style and others 

Active Listening Skills

Facilitator: George Nagle, Student Counselling & Development

Overview

This 1.5 hour interactive workshop will look at different aspects of how we listen & communicate. Participants will explore the different techniques & traits of how we listen, why we listen & how we can all improve our listening & communication styles.

The workshop will bring attendees up to speed with & help to develop their undertsanding of: 

• Listening
• Active Listening
• Empathic Listening
• Body Language
• Open Questions
• Closed Questions

Feedback from past particpants includes:

I found the course to be concise and very effective using practical examples to demonstrate points

Very good course - makes you think about how you really listen to people

Take 90 minutes....to learn some techniques to effectively influence & persuade

Target Audience: All staff

Location: Remotely

Date: Semester 1, 2020

Facilitator: Mary Horgan

Learning Outcomes 

By the end of this short course you will be able to: 

• Identify your communication style, its impact and your predominant influencing style 
• Reflect on the variety of influencing styles
• Develop flexible styles when influencing different people in varying circumstances 

Take 90 minutes... to learn more about Emotional Intelligence

Participant Group: All Staff

Date: Semester 1,2020

Facilitator: Mary Horgan

Learning Outcomes 

By the end of this short course you will be able to: 

• Define emotional intelligence 
• Understand why it is worth developing 
• Reflect on the Growth mindset v the Fixed Mindset 
• Examine different areas of EQ-i 

Take 90 minutes.... to know yourself & how you work (MBTI)

Participant Group: All Staff

Date: Semester 1,2020

Facilitator: Mary Horgan

Learning Outcomes 

By the end of this workshop you will be able to: 

• Consider individual differences & their impact in the workplace 
• Learn how your personality influences the way in which you work 
• Explore how to appreciate and leverage on our differences for improved team working 
• Reflect on strategies for better engagement with team colleagues 

The option to do an online MBTI questionnaire and discuss one to one with a qualified practitioner will be available to all participants on completion of the workshop. 

Staff feedback

• Excellent training session which I know will benefit me & my team!
• Became more self aware & conscious of others differences & similarities.
• Will definitely recommend this workshop to my colleagues.
• Got a really good understanding that there is no 'right' or 'wrong' and how different types can be very beneficial for a team/project.

The Successful Team Leader Programme

NOTE: The postponed sessions have been rescheduled & booking on each session will only be available once advertised to all staff via email.

Participant Group: Team Leaders in academic, professional and research areas

Rescheduled dates:

• 29th September: Leading others effectively through change
• 27th October: Knowing yourself & leading others (MBTI)
• 17th November: Making meetings work

Duration: 10:00-12:30

Facilitators: UCC HR Managers

Individuals who attend at least 6 workshops in the Successful Team Leader programme within an 18 month period and complete a short reflective statement (600-word limit) describing the learning which they have taken back from these workshops in their approach to work will be awarded The Successful Team Leader Digital Badge. This badge recognises the personal and professional development journey taken by UCC staff in focusing on personal effectiveness skills.

The Successful Team Leader Programme 2020-2021

*Attendance at 6 workshops combined from the two programmes can count toward the attainment of the digital badge.

Overview:

The Successful Team Leader takes place monthly from September to May.  It comprises of short (2.5 hour) sessions, facilitated by HR Managers & designed to provide specific work-related knowledge, guidance and practical skills enhancement to Team Leaders across UCC. 

The workshops cover a wide range of areas designed to support line managers in successful HR management.  Each month a new a new topic is explored.

The sessions are interactive and practical in approach.  They are intended to provide support for managers through the sharing of information and guidance, and the opportunity for skills and knowledge development. The programme also provides opportunities to network with colleagues across the university. 

Feedback:

This session was excellent and I would highly recommend it along with the sessions I attended previously.  Please continue to provide these sessions as they are an invaluable resource for those developing in management roles and those in management roles dealing with a new issue for the first time.

I found this programme very beneficial and feel more confident as a manager now to deal with issues as they arise.  It was very useful to be able to speak to the group and the HR presenters for advice and guidance. I would really recommend this course.

I really enjoyed the course and have taken away some excellent strategies that I can put to use immediately.

I found it very informative – an eye-opener!  It has certainly made me look at managing change in a whole new light.

You can book your place via My Training @ https://ess.ucc.ie

The UCC Effective Employee Programme

Participant Group: All Staff

Facilitators: Staff Wellbeing & Development & HR Business Managers

Individuals who attend at least 6 Effective Employee workshops within an 18 month period & complete a short reflective statement (600-word limit) will be awarded The Effective Employee Digital Badge. The reflective statement should discuss the learnings which the participant has taken away from the workshops & applied to their own work practice. Reflective statements should be returned to traininganddevelopment@ucc.ie. This badge recognises the personal and professional development journey taken by UCC staff in focusing on personal effectiveness skills.

The Effective Employee Programme 2020-2021

Programme Overview

The Effective Employee programme consists of 2.5 hour sessions facilitated by Staff Wellbeing & Development & HR Managers. Taking place one Tuesday monthly, the sessions are designed to provide specific work-related knowledge, guidance & practical skills enhancement to staff members across UCC.  The workshops cover a wide range of areas and aim to support UCC staff in working effectively in the University. Each month a new topic is explored. The sessions provide support for UCC staff through the sharing of information, the provision of guidance and clarity together with the opportunity for skills and knowledge development. The programme also provides opportunities to network with colleagues across the university.

Feedback from UCC Staff Members:

Thank you very much for an excellent workshop on Tuesday last from which I derived great benefit!  I have developed a new network from this workshop and I have had a very fruitful conversation with my line manager in relation to opportunities for developing my role.

Thank you for the very useful session which I feel had a very positive impact and will assist me in my day to day work.

You can book your place via My Training @ https://ess.ucc.ie

Take 60 minutes... to understand conflict and where it comes from

Participant Group: All Staff

Location: Remotely

Date: Semester 1, 2020

Facilitator: Dr Anne Gannon

Learning Outcomes 

By the end of this short course, you will be able to:  

• Identify the sources of conflict and why conflict arises 
• Understand the iceberg of conflict and its relevance to conflict situations 
• Reflect on the relevance of identity and values to understanding conflict 

Take 60 minutes .... to learn how to use DISC to understand your style and others

Participant Group: All Staff

Location: Remotely

Date: Semester 1, 2020

Facilitator: Dr Anne Gannon

Learning Outcomes 

By the end of this short course, you will be able to: 

• Identify behavioural styles and preferred ways of approaching work
• Get to know what makes yourself and others "tick," and learn how to get the most from yourself and team colleagues
• Reflect on how to tailor your own approach when working with others