Communicating Effectively in Difficult Situations

Facilitator: Reg Friddle, Preferred Future

Overview

This interactive and engaging course will ensure that delegates leave with:

• A foundation knowledge of the Duty of Respect and Right to Dignity Policy
• The practical skills to communicate clearly and assertively when encountering difficult situations
• The confidence to have ‘difficult’ conversations with others
• Practical skills in making potentially “difficult conversations” less “difficult"

Staff Wellbeing & Development

First Floor, Block E, Food Science Building, UCC, T12 YN60

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