People Management/Supervision

Communicating with Impact for All Staff

Participant Group: All UCC Staff

Facilitator: Reg Friddle, Preferred Future Training 


It is the method and impact of our communication that defines our reputation and value in the minds of others. Honing our communication skill set is one of the most important ways of enhancing our ability to work well. On this practical and enjoyable course, you will leave with the confidence and practical skills to communicate clearly and effectively with managers, staff, students and stakeholders.


This 2.5-hour course will:

  • Integrate the UCC values and competencies
  • Be interactive and practical
  • Be delivered virtually


a) Communication style self-assessment exercise to help delegates to identify their personal preferences for communication.

b) MS Forms short online survey to gauge delegate goals, communication strengths and challenges related to communication

Learning outcomes

At the end of this focused, interactive and practical workshop, you will have:

  • A greater understanding of your own preferences and style of communication
  • An appreciation of different styles of communication that may differ from your own
  • Strategies for adapting and flexing your communication style to meet the needs of your audience
  • A structure that you can use to communicate more effectively with others
  • A focused action plan that you can take away and apply immediately

Past participant feedback:

Excellent course, excellent trainer, really engaging.

I honestly thoroughly enjoyed the programme & it was very beneficial.

All staff would benefit from this course. We need to move out of our comfort zone more often!


Communicating Effectively in Difficult Situations

Facilitator: Reg Friddle, Preferred Future


This interactive and engaging course will ensure that delegates leave with:

• A foundation knowledge of the Duty of Respect and Right to Dignity Policy
• The practical skills to communicate clearly and assertively when encountering difficult situations
• The confidence to have ‘difficult’ conversations with others
• Practical skills in making potentially “difficult conversations” less “difficult"


Confident Decision Making - Enhancing your Critical Thinking Skills

Participant Group: Staff with managerial aspirations & with current decision making responsibilities 

Date: Semester 1, 2020

Duration:  3 hrs with breaks

Venue: Via Zoom

Facilitator:  Valerie PierceClear Thinking In Action


Participants will:

  • Understand the real issues facing themselves and others
  • Be clear about the outcome they want to achieve
  • Achieve stakeholder commitment

In short, they will know how to get their decisions across with integrity, innovation and ensuring full collaboration.

Learning Outcomes 

Upon completion of the course, participants will know how to:

  • Have clear Focus
  • Ask the Right Questions
  • Develop Productive Thinking
  • Change Negative Thinking into Positive Action
  • Communicate ideas in a way that makes sense to others

To gain maximum benefit each participant is asked to bring their own current problems/decisions they can work on throughout the workshop, improving their personal skills by using their everyday workplace documentation.


  • Delivered in one sitting of 3 hours on via zoom.
  • Broken down into sections to make sure that participants get good breaks from the screen
  • No. of different interactive tools as well as polls & whiteboard will be used
  • 15-minute break i.e. 5 minute comfort break & 10 minute coffee break

Updated: Oct. 2020


Take 90 minutes... to learn more about Emotional Intelligence

Participant Group: All Staff

Date: Semester 1,2020

Facilitator: Mary Horgan

Learning Outcomes 

By the end of this short course you will be able to: 

  • Define emotional intelligence 
  • Understand why it is worth developing 
  • Reflect on the Growth mindset v the Fixed Mindset 
  • Examine different areas of EQ-i 


Take 60 minutes... to explore approaches to personal resilience and wellbeing

Participant Group: All Staff

Location: Remotely

Date: Semester 1,2020

Facilitator: Dr Anne Gannon

Learning Outcomes 

By the end of this short course you will be able to: 

  • Identify the five essential elements that should be in place to experience wellbeing  
  • Reflect on what we need to do to be fulfilled and to enhance our personal wellbeing 


Take 60 minutes... to keep teamwork engaged - connecting and communicating (for Team Leaders/Managers)

Participant Group: Team leaders/Managers

Location: Remotely

Date: Semester 1, 2020

Facilitator: Dr Anne Gannon

Learning Outcomes 

By the end of this short course you will be able to: 

  • Consider and reflect upon the ingredients which create team engagement 
  • Examine the tools and mechanisms for creating and encouraging knowledge sharing and collaborative working  


Take 90 minutes.... to know yourself & how you work (MBTI)

Participant Group: All Staff

Date: Semester 1,2020

Facilitator: Mary Horgan

Learning Outcomes 

By the end of this workshop you will be able to: 

  • Consider individual differences & their impact in the workplace 
  • Learn how your personality influences the way in which you work 
  • Explore how to appreciate and leverage on our differences for improved team working 
  • Reflect on strategies for better engagement with team colleagues 

The option to do an online MBTI questionnaire and discuss one to one with a qualified practitioner will be available to all participants on completion of the workshop. 

Staff feedback

Excellent training session which I know will benefit me & my team!

Became more self aware & conscious of others differences & similarities.

Will definitely recommend this workshop to my colleagues.

Got a really good understanding that there is no 'right' or 'wrong' and how different types can be very beneficial for a team/project.


Making Sense Of Change

Participant Group: All Staff

Duration: 2 hours

Date: Semester 1, 2020

Facilitator: Michelle Nelson 

As we face into the uncertainty of Semester One with changes to teaching, learning, research and administration, this workshop aims to help staff across the University to effectively and proactively manage the professionalchanges they are facing. Combining the science and practice of change management, this interactive online session will provide you with an opportunity to understand your own reaction to change and to use some practical tools and techniques to competently navigate through change. 

By the end of this workshop participants will be able to 

  • Demonstrate an understanding of what happens our minds and bodies during change
  • Apply theProsciADKAR® Model of Individual Change to a personal situation 
  • Use some practical change tools to support individual change


Take 60 minutes... to manage work expectations of ourselves and others

Participant Group: All Staff

Location: Remotely

Date: Semester 1, 2020

Facilitator: Dr Anne Gannon 

Learning Outcomes  

By the end of this short course you will be able to:  

  • Create more effective structures around your work 
  • Have more effective conversations around work priorities and goals 
  • Reflect on what you need to do to effectively manage your expectations of both yourself and others 


Introduction to Project Management

Participant Group: All UCC Staff

(Most suitable for those who have not formally studied PM methods previously, for those who have been managing projects for less than 12 months or aspire to manage projects in the next 12 months) 

Duration: 4 x 60 minutes (Monday to Thursday inclusive) 

Dates: TBC

Facilitator: Dr Jo Fearon

This course is designed to introduce higher education professionals to a structured approach to managing projects using the principles and practical techniques of effective project management. The programme takes place over 4 hours, 10:00-11:00, Monday – Thursday of the same week 

It will provide an introduction to the basic theories of project management and how they can be tailored for projects in higher education settings. It is particularly useful for staff who have recently started managing project or who have no formal training in project management theories. 

Project coaching - Participants who complete the core PM training may avail of one-to-one project coaching with the trainer.


Take 60 minutes... to understand conflict and where it comes from

Participant Group: All Staff

Location: Remotely

Date: Semester 1, 2020

Facilitator: Dr Anne Gannon

Learning Outcomes 

By the end of this short course, you will be able to:  

  • Identify the sources of conflict and why conflict arises 
  • Understand the iceberg of conflict and its relevance to conflict situations 
  • Reflect on the relevance of identity and values to understanding conflict 


Unconscious Bias Awareness

Participant Group: All UCC Staff

Facilitators: Anne Gannon & Mary Horgan, Human Resources 

Currently we offer two types of training: a) a shorter ‘Take 90 minutes…’ introduction to Unconscious Bias, and b) a more comprehensive 2.5 hour workshop.

Unconscious biases play a role in our day to day decision making, even though we are often completely unaware of their influence. Our biases are often informed by our own backgrounds, experiences, & cultural environments. This Unconscious Bias Awareness workshop looks at: 

  • Diversity & Inclusion
  • The nature of unconscious bias
  • How it works including affinity, confirmation bias & group think
  • The impact of unconscious bias 
  • Strategies & tips for managing unconscious bias

Feedback from previous participants:

Very interesting and engaging

Excellent Session

Very enjoyable workshop

Very good and thought provoking



Take 60 minutes .... to learn how to use DISC to understand your style and others

Participant Group: All Staff

Location: Remotely

Date: Semester 1, 2020

Facilitator: Dr Anne Gannon

Learning Outcomes 

By the end of this short course, you will be able to: 

  • Identify behavioural styles and preferred ways of approaching work
  • Get to know what makes yourself and others "tick," and learn how to get the most from yourself and team colleagues
  • Reflect on how to tailor your own approach when working with others 


The Successful Team Leader Programme


Participant Group: Team Leaders in academic, professional and research areas

Duration: 10:00-12:30

Facilitators: UCC HR Managers

Individuals who attend at least 6 workshops in the Successful Team Leader programme within an 18 month period and complete a short reflective statement (600-word limit) describing the learning which they have taken back from these workshops in their approach to work will be awarded The Successful Team Leader Digital Badge. This badge recognises the personal and professional development journey taken by UCC staff in focusing on personal effectiveness skills.

The Successful Team Leader Programme 2020-2021

*Attendance at 6 workshops combined from the two programmes can count toward the attainment of the digital badge.

Overview: The Successful Team Leader takes place monthly from September to May.  It comprises of short (2.5 hour) sessions, facilitated by HR Managers & designed to provide specific work-related knowledge, guidance and practical skills enhancement to Team Leaders across UCC. The workshops cover a wide range of areas designed to support line managers in successful HR management.  Each month a new a new topic is explored. The sessions are interactive and practical in approach.  They are intended to provide support for managers through the sharing of information and guidance, and the opportunity for skills and knowledge development. The programme also provides opportunities to network with colleagues across the university. 


This session was excellent and I would highly recommend it along with the sessions I attended previously.  Please continue to provide these sessions as they are an invaluable resource for those developing in management roles and those in management roles dealing with a new issue for the first time.

I found this programme very beneficial and feel more confident as a manager now to deal with issues as they arise.  It was very useful to be able to speak to the group and the HR presenters for advice and guidance. I would really recommend this course.

I really enjoyed the course and have taken away some excellent strategies that I can put to use immediately.

I found it very informative – an eye-opener!  It has certainly made me look at managing change in a whole new light.

You can book your place via My Training @



First Steps Into Management - Digital Badge '20/'21

LATEST NEWS - Sept. '20:

The next call for applications '20/'21 will be issued shortly but has not yet taken place.

Hear from past participants of the programme on this short video.

Target Audience: SEA level / Grade 5 (or equivalent in the other staff categories) and who aspire to managing staff in future 

Application Process: Having discussed with your line manager, email, outlining why this programme is relevant to you at this stage in your career (400 word limit) highlighting the relevance to a) your role b) your unit & c) the Strategic Plan 2017-2022.  

Deadline to apply: Deadline for receipt of application is to be confirmed to 

Criteria to apply & earn Digital Badge

  1. Must attend all workshops.
  2. Must be willing to complete an MBTI questionnaire & follow up feedback session
  3. This programme is open to staff at SEA / Grade 5 level & equivalent & who are not currently participating in the Effective Employee programme.
  4. Give a short presentation at end to participants / peers on personal learning from the programme 

Workshop Outlines



An introduction to management & evolution of management style

  • What is management & how does it different from leadership
  • Identifying different management styles

Anne Gannon

Personality type & management (MBTI)

  • MBTI is a highly versatile developmental tool, helping one gain a deeper understanding of oneself, how one interacts with others & others with you & how you approach your work.
  • Using MBTI to reflect on one’s management approach


Mary Horgan

Engaging Others

  • motivating
  • influencing &
  • developing others

Anne Hennessy

Identifying my approach and style as a manager

  • Using MBTI & the Johari Window, to understand your ‘manager mode’ & adapt where appropriate

Anne Hennessy


Managing Others

  • Consistent, effective & appropriate communications
  • active listening
  • giving effective feedback & receiving it

Michelle Nelson

Presentations to peers

Anne Gannon

Mary Horgan

Presentations to peers

Anne Gannon

Mary Horgan

Participant Feedback - June 2019

It has improved my self-awareness, opened me up to blind spots in my own work. 

The way the course was structured into intermittent half-days kept each session fresh while preventing it from impacting too greatly on the day to day work.  I will be recommending it to my co-workers.

It has given me the confidence to believe in my abilities to lead a team while providing me wth the necessary tools to incorporate various techniques in progressing university business.

This programme gave me so much more than I anticipated it would. The structure offers great variety in terms of content & facilitators. Having to present at the end pushed me out my comfort zone & I felt great after it.

The whole programme was refreshing & engaging & I looked forward to every session. It really thought me to ... really listen to colleagues and to attempt to make our working environment a more pleasant & 'safe' place to come into every day.

If I felt I was drowning at times, this programme was the oxygen tank that has brought me up again.


Maximising Performance Under Pressure

Date: Semester 1, 2020

Duration: TBC

Venue: Remotely

Facilitator: Valerie Pirece, Clear Thinking in Action

The aim of this workshop is to help you to achieve strong and sustainable performance both for yourself and your team. In particular we will concentrate on the theory and practice of the following Critical skills that maximise performance under pressure and help to achieve clear thinking in action. 

(1) Think with Passion – not Emotion

One of the most important ways to perform best under pressure is to ensure your thinking is working in tandem with your goals. A critical Thinking tool for this purpose is to be aware of the difference between being Passionate, versus being Emotional about our goals, as both of these states of mind produce different abilities and levels of thinking. 

      (2) Use Cool Logic in Hot Situations  

  • In critical situations, understanding Good Logic from Bad Reasons means taking the first step towards confident decision making and away from collusion – the nightmare of all successful teams.
  • Can you spot thinking errors in you/your colleagues/your clients that may change the dynamic of your influence?  Examples are ‘All or Nothing’ thinking – Blame – personalisation – fortune-telling – mistaking feelings for facts – etc. 
  • This session develops the skills set to spot these thinking errors as they happen so as to overcome ‘staircase wit’, the brilliant ability to know after the meeting what we should have said during the meeting… 

(3) Be Innovative through the Power of Negative Thinking

    • Learning to separate ‘Negative Thinking’ from ‘Negativity’.
    • Apply the DNA Technique to use negative thinking to remove Obstacles & Blockages that hinder successful Action. 


Staff Wellbeing & Development

First Floor, Block E, Food Science Building, UCC, T12 YN60