Student General Query's FAQ's
Student General Querys
Is the Disability Service open?
The Disability Service is open although our physical offices remain closed. We want to assure you that we are working hard behind the scenes on your behalf to ensure that you will have access to appropriate supports remotely.
We are working from home so the delivery of our service is reconfigured but despite that, we are here to answer your queries and provide direction on issues that may emerge for you.
If you have any queries please do email us at firstname.lastname@example.org.
Is it possible to speak to a Disability Advisor or a Careers Advisor?
Yes, by arranging an audio call online.
If you wish to book an appointment for a conversation with a staff member, please send an email to email@example.com and include the following information:
- Your full name and student number.
- The name of the staff member you are looking to speak with. (It may not always be possible to speak with the requested staff member, but we will try our best to facilitate each request).
- Dates and times that you are available for an audio call using Google Meet (click here for a video on how to use Google Meet)
- A brief outline of what the meeting is for.
You can also watch a video guide on Using Google Meet to speak with an Advisor in the DSS.
I need IT Support.What can I do?
The Student IT Service Desk is working remotely and is now contactable by phone.
If you need IT support please call 021 4902120 and select option 2 and a member of their support team will assist you.
You can also log a call online
More information can be found on the Student IT Support Website.
I downloaded documents from my lecturer/Canvas/online, however they are not accessible to me. Can I get them converted to an accessible format?
Yes, you can use an online UCC Service called SensusAccess to convert your readings into formats that are more useful for you or easier to work with such as MP3 Files, Word files and E-Books.
You can use SensusAccess to convert:
- slides and lecture notes
- scanned PDF documents from Canvas
- downloaded journal articles
- pictures of text captured with your smartphone
- and more
SensusAccess is a great service:
- if you simply want to make your readings available on the go
- if you are having difficulties with printed text
- if you want to experiment with different learning styles (e.g. audio)
- if you need assistance when reading text in a foreign language
To use the service online, please go to: https://libguides.ucc.ie/sensusaccess/accessibility
I am registered with the Disability Service and I need access to e-book that are not available on the UCC library database. What can I do?
The books you need may be available on NCBI Bookshare Ireland.
NCBI Bookshare Ireland is the largest accessible digital library in the country, available for people with print disabilities. Bookshare.ie provides instantaneous access to over 500,000 international and homegrown titles, in a variety of accessible formats (Audio, Braille Ready Files, PDF and Word).
Please go to https://www.bookshare.ie/en to Sign Up.
How can I access books that I need for my assignments and study?
As UCC library is currently closed, unfortunately at this time hard copies of books cannot be accessed or borrowed. However a vast number of Library Services and Collections are available remotely to all UCC Staff and Students during the University closure. For more information, please go to https://libguides.ucc.ie/Remote_Working
Scan and deliver is a free electronic document delivery service from UCC Library. You can request scans of book chapters and journal articles located in UCC Library’s general print collections and Special Collections. There will be limited access to material from Special Collections. Every effort will be made to fulfil requests but this may not always be possible due to availability, copyright restrictions, size and condition of materials. Submit a request here and UCC Library staff will scan a book chapter or a journal article and deliver it to you electronically. https://libguides.ucc.ie/scananddeliver