Technical Issues and Reporting Faulty Equipment| | Audio Visual Media Services UCC

Sometimes because people forget to turn off the projector, it goes into a power save mode. The most effective solution we have found, is to power everything down and begin again. Many times however it is a fault with the bulb and AVMS need to be informed.

Projector not as bright as normal\projector displaying a changed the bulb message.

Bulb nearing its end of life and needs changing. AVMS need to be informed. Please report issue using the online form at the top of this page.

No picture from the computer.

Make sure the computer is switched on (you may think it's silly to write this down here but these FAQ are based on our experience’s.)

There is a computer image on the local monitor but not on the projector.

Make sure the correct input is selected on either the JED or the Extron room controllers. If that does not work report fault to AV

No sound, when I playback sound file or U-tube video.

Check that the amplifier is switched on. Each room has an amplifier, located in the rack under the computer. When came back a sound file from the computer there are many separate ways of controlling the sound and they must all be checked out (sheet showing separate ways of checking sounds)

Cannot see DVD/VHS picture on projector

Make sure the correct input is selected on either the JED or the Extron room controllers.

Also check that you are selecting the appropriate unit for playback via DVD-VHS switch on the front of the machine. If that does not work, please report fault to AVMS using the online form at the top of this page.

When playing a DVD I get a message saying Incorrect Region.

Refer to AV most of the DVD players are multi region. If you are unlucky enough to be in a room that is not we can make you a region free copy.

How you can help

1. Report the problem as soon as you can giving as much detail about the problem as possible. A proper concise and timely description of the fauly is critical to solvng the problem. You can report the problem online above.

2. Familiarise yourself with the information available on Equipment instructions.

3. Attend a training session which are run at the beginning of every term. Information about upcoming training sessions are posted in our News Section.

Please refer to the FAQs below before seeking the advice of an AVMS technician. Should the problem persist, complete the web form below, providing as much detail as possible.
Name: Department: Phone: Email: Building where fault occurred: Room where fault occurred:
Faulty Equipment Data Projector Projector Controller Audio PC Laptop DVD-VHS Player Overhead Projector Describe the problem providing as much detail as possible so as to help us rectify the issue in a timely manner.
The information provided on this form will be forwarded to the AVMS team. You will be contacted by one of the staff members when your service request has been booked.