Materials for Usability Engineering
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The following literature contains information about usability engineering
and user validation which we have found helpful and which may be relevant
to a wide variety of applications in the Information Engineering domain.
This page is divided into four sections:
The 'Books' section is the most representative and the longest at present. Please also see our extensive web page about Links to Resources and Related Projects for more information about public-domain resources on the WWW.
Adler, P. S., & Winograd, T. A. (eds.). (1992). Usability:
Turning Technologies into Tools. Oxford University Press: New York,
Apple Computer, Inc. (1994). Multimedia demystified.
A guide to the world of multimedia from Apple Computer, Inc. New York:
Random House/NewMedia Series. [The book gives an overview of the development
process of multimedia applications , including a description of the different
roles of personnel involved in this process.]
Baecker, R. M., Grudin, J., Buxton, W. A. S., & Greenberg, S (eds.)
(1995). Readings in Human-computer Interaction: Toward the Year 2000
(2nd ed.) . San Francisco, CA: Morgan Kaufmann Publishers.
Bailey, R. W. (1996). Human Performance Engineering:
Designing High Quality Professional User Interfaces for Computer Products,
Applications, and Systems . Englewood Cliffs, NJ: Prentice-Hall.
Bastien & Scapin (1993). Ergonomic criteria for the evaluation of human computer interfaces.
Scientific Report No. 156. INRIA.
Bauersfeld, P. (1994). Software by Design: Creating
People Friendly Software . New York, NY: M&T Books.
Beyer, Hugh, & Karen Holtzblatt (1998) Contextual Design
- Defining Customer Orientated Systems. Morgan Kaufman, CA. [One of
the best and most readable books to appear recently on what we in Europe
would call User Centered Design - highly recommended.]
Bias, R.G., & Mayhew, D.J. (eds.) (1994). Cost-Justifying
Usability. London: Academic Press. [A by-now classic collection of
papers, with some excellent case studies and discussions of various approaches.]
Carroll, J. (1995). Scenario-Based Design - Envisioning
Work and Technology in System Development. New York: John Wiley &
Sons. [Approaches such as scenarios, use cases, hierarchic task model,
are described in this book.]
Chapanis, A. (1996). Human Factors in System Engineering
. New York, NY: John Wiley & Sons.
Del Galdo, E. M., & Nielsen, J. (eds.) (1996). International
User Interfaces. New York, NY: John Wiley & Sons.
Dumas, J. S., & Redish, J. C. (1993). A Practical Guide
to Usability Testing. Norwood, NJ: Ablex Publishing.
Dix, A.J., Finlay, J., Abowd, G., & Beale, R. (1993). Human
Computer Interaction (2nd Ed). NY: Prentice Hall. [A useful introductory
text to complement Nielsen's more intense approach, extremely good for
browsing rather than reading straight through.]
Druin, A., & Solomon, C. (1996). Designing Multimedia
Environments for Children: Computers, Creativity and Kids. John Wiley
& Sons, Inc.
Fernandes, T. (1995). Global Interface Design: A Guide to
Designing International User Interfaces. Boston, MA: AP Professional.
Hackos, JoAnn and Redish, Janice. (1998). User and Task
Analysis for Interface Design. John Wiley & Sons, 1998. [a how
to guide that goes from field studies, analysis of context of use,
to the start of design activities.]
Helander, M. (ed.) (1990). Handbook of Human-Computer Interaction.
Amsterdam: North-Holland. [The principles of Human Factors Engineering
for the design of the Human-Computer Interface are described on over 1000
pages. The book has both academic and practical purposes. It summarizes
research and provides recommendations to computer scientists, human factors
engineers, designers, system engineers, managers and executives working
with systems development.]
Hix,D., & Hartson, H. R. (1993). Developing User Interfaces:
Ensuring Usability through Product and Process. New York, NY: John
Wiley & Sons.
Horton, William (1994). Designing and writing online documentation.
Hypermedia for Self-Supporting Products. 2nd edition. New York: John Wiley & Sons.
Horton, William (1991). Illustrating computer documentation.
The Art of Presenting Information Graphically on Paper and Online. New York: John Wiley & Sons.
Isensee, S., & Rudd, J. (1996). The Art of Rapid Prototyping.
London: International Thompson Computer Press. [Some excellent discussions
of the rapid prototyping process in the earlier chapters, a rather incomplete
catalogue of tools and some disappointing worked examples make up the other
75% of the book. Very worth while studying none the less.]
Jordan, P.W., Thomas, B., Weerdmeester, B.A., & McClelland,
I.L. (Eds.) (1996). Usability Evaluation in Industry. London:
Taylor & Francis, Ltd. [A refreshing account of some innovative approaches
to usability evaluation, as well as some more standard approaches, very
Kano, N. (1995). Developing International Software for Windows
95 and Windows NT: A Handbook for International Software Design. Redmond,
WA: Microsoft Press.
Kirakowski, J., & Corbett, M. (1990). Effective Methodology
for the Study of HCI. Amsterdam: North-Holland. [A comprehensive account
of principles which underly the practice of usability testing.]
Kirwan, B., & Ainsworth, L. K. (1992). A Guide to Task
Analysis. London: Taylor & Francis.
Landauer, T.K. (1995). The Trouble with Computers. Usefulness,
Usability, and Productivity. Cambridge, MA: MIT Press.[A nice sceptical
overview with many references to usability and cost benefit studies from
over a decade. For this book MIT Press received the 1995 award for `Best
New Professional and Scholarly Book in Computer Science' from the American
Association of Publishers.]
Laurel, B. (ed.) (1991). The Art of Human-Computer Interface
Design. Reading; MA: Addison Wesley.
Laurel, B. (1991). Computers as Theater. Reading; MA:
Marcus, A. (1992). Graphic Design for Electronic Documents
and User Interfaces. New York: ACM Press. [Introduction to basic terminology
and rules for using graphic design in electronic publishing and human computer
interfaces, illustrated with case studies.]
Mayhew, D.J. (1992). Principles and Guidelines in Software
User Interface Design. Englewood Cliffs, NJ: Prentice Hall Inc.
Monk, A., Wright, P., Haber, J., & Davenport, L. (1993).
Improving Your Human-Computer Interface: A Practical Technique.
New York, NY: Prentice Hall.
Nielsen, J. (1993). Usability Engineering. Boston, MA:
Academic Press. [By now the classic introduction to the subject. Pulls
no intellectual punches, well worth having on the bookshelf.]
Nielsen, J. (ed.) (1994). Special Issue: Usability Laboratories.
Behaviour and Information Technology, Vol. 15, Number 1 and 2. [A description
of thirteen usability laboratories in Europe and the US, their main uses
in usability engineering with reference to practical use of user testing.]
Nielsen, J. (1995). Multimedia and Hypertext. The Internet
and Beyond. Cambridge, MA: AP Professional. [Explains usability issues
Nielsen, J., & Mack, R. L. (eds., 1994). Usability Inspection
Methods. New York, NY: John Wiley & Sons.
Norman, D.A. (1988). The design of everyday things.
New York, NY: Doubleday. [Contains many examples of good and bad design.]
Preece, J., Rogers, Y., Sharp, H., Benyon, D., Holland, S., &
Carey, T. (1994). Human-computer Interaction. Reading, MA:
Redish, G., & Dumas, J. (1993). A Practical Guide to
Usability Testing. New York: NJ: Ablex Publishing.
Redmond-Pyle, D. and A Moore (1995). Graphical User Interface
Design and Evaluation: A Practical Process. Hemel Hempstead: Prentice
Hall. [Explains the GUIDE methodology, which aims to synthesise design
and evaluation activities in development using an OO - inspired paradigm].
Reilly, J. P. (1996). Rapid Prototyping: Moving to Business-centric
Development. Boston, MA: Thomson Computer Press.
Robin-Prévallée, Y., Gardes, Y., Robert, J.-M., Pavard, B., & Decortis, F. (1996).
Guidebook for User Needs Analysis. TAP project TR 1103 Co-Ordinated Dissemination in
Europe of Transport Telematics (CODE).
Rubin, J. (1994). Handbook of Usability Testing. New
York: John Wiley & Sons, Ltd. [One of the best accounts of how to set
about the process of testing; clearly written by an author with much experience
in the area.]
Rudisill, M., Lewis, C., Polson, P.B., & McKay, T:D. (Eds.)
(1996). Human-Computer Interface Design: Success Stories, Emerging Methods,
and Real-World Context. Morgan Kaufmann Publishers, Inc.
Schuler, D., & Namioka, A. (Eds.) (1993). Participatory
Design: Principles and Practices. Hillsdale, NJ: Lawrence Erlbaum Associates.
[Some good case studies, and some detailed accounts of different approaches
to participatory design. Very practical.]
Shneiderman, B. (1992). Designing the User Interface: Strategies
for Effective Human-Computer Interaction. 2nd edition. Reading, MA:
Addison Wesley. [Excellent broad introductory coverage, well written and
always to the point.]
Smith, W. J. (1996). ISO and ANSI Ergonomic Standards for
Computer Productrs: A Guide to Implementation and Compliance. Upper
Saddle River, NJ: Prentice Hall.
Sommerville, I. & Pete Sawyer (1997) Requirements EngineeringJohn
Wiley &: Sons, NY. [Useful if somewhat academic/ research orientated
collection of methods.]
Tognazzi, B. (1992). Tog on Interface. Reading, MA:
Addision Wesley. [Cited by some as a classic in the area of interface design
this book is full of interesting insights into the business of creating
a good interface.]
Vaughn, S., Schumm, J.S., & Sinagub, J. (1996). Focus Group Interviews in Education
and Psychology. Thousand Oaks, CA: SAGE Publications.
Wiklund, M.E (ed.) (1994). Usability in Practice. How Companies
Develop User-Friendly Products. London: Academic Press. [A collection
of papers written by usability experts and practicioners who describe their
usability work in US companies.]
Wilson, J. R., & Corlett, E. N. (1995). Evaluation of
Human Work: A Practical Ergonomics Methodology. London: Taylor &
Wixon, Dennis and Ramey, Judith, Eds. (1996) Field Methods
Casebook for Software Design. John Wiley & Sons, NY. [an anthology
of case studies of usability field studies by practitioners from many companies.]
ACM Transactions on Computer-Human Interaction, published by
Behaviour and Information Technology. London: Taylor & Francis.
Communications of the ACM
http://www.acm.org/catalog/journals/101.html, and http:://www.acm.org/cacm
Ergonomics. London: Taylor & Francis.
Ergonomics in Design, a magazine of human factors applications from
the Human Factors and Ergonomics Society.
Human Computer Interaction. Lawrence Erlbaum Associates
Human Factors. Santa Monica, CA: Human Factors Society
Information Design Journal
Interacting with Computers. Butterworth-Heinemann
INTERACTIONS. New York: ACM. [targetted at user interface practitioners]
http://www.catalog/journals/123.html, and firstname.lastname@example.org
International Journal of Human-Computer Interaction. Ablex
International Journal of Human-Computer Studies. Academic Press
SIGCHI Bulletin. New York: ACM.
Journal Articles, Chapters in Collections and WWW Pages
Brooke, J. (1996). SUS: A Quick and Dirty Usability Scale. In: P.W. Jordan, B. Thomas, B.A. Weerdmeester & I.L. McClelland (Eds.), Usability Evaluation in Industry. London: Taylor & Francis.
Caplan, S. (1990). Using focus groups methodology for ergonomic design. Ergonomics 33(5), 527-533.
Cockburn, A., & Jones, S. (1996). Which way now? Analysing
and easing inadequacies in WWW navigation. International Journal of
Human-Computer Studies, 45, 105-129.
Communications of the ACM, 1995, 38(5), Requirements Gathering, The Human Factor.
Holtzblatt, K., & Beyer, H. (1993), Making Customer-Centered Design Work for Teams.
CACM, 36(10), 92-103 [describes the contextual inquiry and analysis approach]
Lewis, J.R. (1995). IBM Computer Usability Satisfaction
Questionnaires: Psychometric Evaluation and Instructions for Use. International
Journal of Human-Computer Interaction, 7(1), 57-78. [This articles contains
and describes the IBM Computer Usability Satisfaction Questionnaires.]
Hartson, H.R., Castillo, J.C., Kelso, J., & Neale, W.C.
(1996). Remote Evaluation: The Network as an Extension of the Usability
Laboratory. CHI'96 Proceedings (pp. 228-235). New York: ACM.
Kantowitz, B.H. (1992). Selecting Measures for Human Factors Research.
Human Factors, 34(4), 387-398.
Kirakowski, J. (1996). The Software Usability Measurement Inventory, Background and Usage. In: P.W. Jordan, B. Thomas, B.A. Weerdmeester & I.L. McClelland (Eds.), Usability Evaluation in Industry. London: Taylor & Francis.
Kirakowski, J, and M Corbett (1994). SUMI: the Software Usability Measurement Inventory. Brit J Ed Technol, 23.
Kirakowski, J. (1997) Background notes on the SUMI questionnaire.
Muckler, F.A., & Seven, S.A. (1992). Selecting Performance Measures:
"Objective" versus "Subjective" Measurement. Human Factors, 34(4), 441-455.
Nielsen, J., & Sano, D. (1994). SunWeb: User Interface
Design for Sun Microsystem's Internal Web. Electronic Proceedings of
the Second World Wide Web Conference `94: Mosaic and the Web.
Nielsen, J., & Sano, D. (1995). Interface Design for
Sun's WWW Site. http://www.Sun.COM/sun-on-net/uidesign
Nielsen, J., & Faber, J.M. (1996). Improving System
Usability Through Parallel Design. IEEE Computer 2, 29-35. [Cost/benefit
of iterative and parallel design approaches are compared. `Parallel design
is more expensive than traditional iterative design, but it explores the
design space in less time.'(p. 34-35)]
Yang, Y. (1990). Interface usability engineering under practical constraints:
A case study in the design of undo support (pp. 549-554). In D. Diaper, D. Gilmore,
G. Cockton, & B. Shackel (Eds.), Proceedings of the IFIP INTERACT '90 (Cambridge, UK, 27-31 August).
CHI Proceedings. ACM New York. (yearly since 1982).
Last Update: 27th July, 1998. © BASELINE consortium 1998