System and Network Operations

The Systems & Networking Operations Unit is responsible for the monitoring and day-to-day management of the central infrastructure including the campus LAN, HEAnet and Internet links and the central servers within the Computer Centre.

Management and monitoring of the network:

• Monitoring performance throughout the network
• Fault-finding, repair and maintenance of the network
• Participating in the design of the network topology
• Project management for network implementation projects including the co-ordination of the work of network, maintenance and other contractors
• Installation of network equipment including the configuring and patching of hubs
• Activation of network points for users.

Management and monitoring of the central servers:

•  Monitoring performance on all central servers.
• Executing operating procedures for central servers
• Ensuring the integrity of backups on all central servers
• Allocation and configuration of user resources on central servers.

Defining operating standards:

• Ensuring that contingency and business continuity plans are in place for all critical systems
• Maintenance of the network /user-support database
• Provision of adequate maintenance cover for all IT equipment
• Ensuring the integrity of all operating documentation
• Hardware procurement
• Logistics

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