Student IT Services FAQ

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  1. How do I print?
  2. How do I release a print job?
  3. Where can I release my print job? 
  4. How do I print on only one side of the paper?
  5. How much will it cost to print?
  6. How much most I top-up by?
  7. How do I top up my print account balance?
  8. What Credit Cards can be used to top up my print account balance?
  9. How can I check if my ATM card has the Laser / Visa Debit function?
  10. I don't have a Credit Card or a Laser Card, how can I top up my account?
  11. What is a 3V card?
  12. Where can I buy a 3V card in Cork?
  13. What is an O2 money card?
  14. Where can I buy an O2 money card?
  15. How do I check my balance?
  16. Will I get a receipt?
  17. What happens to my print account balance at the end of the academic year?
  18. How much can I print?
  19. Can I use my own paper in the Student IT Printers?
  20. Does UCC recycle the waste paper and toner cartridges from the student IT Centres?
  21. Can I print in colour?
  22. Can I print from the wireless network?

 

1 How do I print?

All registered students have a print account. This account allows you to logon to the Open Access computers, access UCC networked services and it allows you to print from the Open Access Printers.

All the Open Access Computers are configured to print to the central Student IT Print Service, you don’t need to select or configure a printer. Having logged on the Open Access Computers, you can use the standard built in print options of any of the installed applications, e.g. Microsoft Word, PowerPoint…etc.

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2 Releasing a Print Job

Once you have sent a file to the printer you will need to release it at a print release station

If the demo does not load follow the instructions below.

  • Go to one of the print release stations in the open access lab
  • At the print release station, log in with your Student IT Account
  • You will see your print jobs listed and your print account balance (this will be displayed in the top right hand corner of the screen)
  • Ensure that your balance is enough to cover the cost of the print job
  • Select all the jobs you would like to print
  • Click print
  • Your print account balance will be adjusted accordingly

Your print job should now start printing

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3 Where can I release my print job?

The IT Services Department operates  “follow-me” style printing. This means your print job can be released at any of the open access printers, at the time of release.

**Please note that you have 6 hours in which to release your job before it is deleted from the print queue**

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4 How do I print on only one side of the paper?

The Open Access Printers print on both sides of the page by default.

To print on one side you will need to chose the 'one sided' printer in the print dialogue box

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5 How much will it cost to print?

Printing costs are as follows (all prices quoted are on a per page basis):

A4 Black and White single-sided                 7c per page
A4 Black and White double-sided      6c per page (12c per sheet)

By default our computers are set to print double sided

*Prices are subject to change

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6 How much most I top-up by?

You will be able to top up in multiples of five from €5 - €50.
As one single sided page costs 7c - with €10 you can print 140 single sided pages.
As one double sided page costs 6c - with €10 you can print 165 pages. (83 sheets of paper used)

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7 How do I top up my print account balance?

You top up your print account balance online from within portal@UCC

  • Logon to portal@UCC
  • Select the "Print account" button on the left hand side of the page.
    • This will bring you in to the UCC print account system.

Click here for demo Print Account Top Up Demo (1,827kB)

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8 What Credit Cards can be used?

Master Cards and Visa Cards can be used.

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9 How can I check if my ATM card has the Laser / Visa Debit function?

Most banks now issue their ATM cards with the Laser / Visa Debit function. To check if your ATM card is also a Laser / Visa Debit card look and see if the laser / Visa Debit logo is on the front of the card. If not you can request an up-to-date card from your bank that includes the laser / Visa Debit option.

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10 I don't have a Credit Card or a Laser / Visa Debit Card, how can I top up my account?

If you do not own a Credit Card or Laser / Visa Debit Card you can purchase a 3V card or an O2 money card. If this method is not suitable to you, it is also possible for others to top up your account, (e.g. parent, guardian, family member friend) using their own personal credit or laser / Visa Debit card. However, you will have to ensure that you login to your own portal@UCC account so that the correct account is being topped up.

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11 What is a 3V card?

3V cards are disposable prepaid VISA credit cards that can be used to purchase items online. For more information on 3V cards please see their website https://www.3v.ie

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12 Where can I buy a 3V card in Cork?

Please see the 3V website for retailer's locations in Cork

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13 What is an O2 money card?

An O2 money card is a prepaid VISA card that can be used online, in shops and even to withdraw money from an ATM.  When your money is gone you just top up your card again.

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14 Where can I buy an O2 money card?

You can buy your O2 money card online http://www.o2online.ie/o2/o2-money/ or you can pop into any O2 store.  UCC students availing of any O2 / Heanet offer can gett he O2 money card for free.  Please ask in store for details.

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15 How do I check my balance? 

You will be able to check your balance in the following ways:

  1. When you logon at a release station and before you release your print job, your balance will be displayed in the top right hand corner of the screen.
  2. After topping up your account your balance will be displayed on screen.
  3. At any time you can log into the Web Pay system and check your balance

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16 Will I get a receipt?

Once you've topped up your print account balance a receipt will be sent to the email address you provided.

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17 What happens to my print account balance at the end of the academic year?

Print account balances are carried forward from year to year once you remain a registered UCC student.  No facility exists to refund users who have a positive print account balance at the end of their time in UCC.  On request, unspent print credit may be allocated to one other specified registered user.  Please request this by emailing sit@ucc.ie

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18 How much can I print?

Currently there is a limit of 50 pages per print job in the Student IT Centres. This limit is enforced on submission with the effect that any job whose page count exceeds 50 will not be displayed when a student logs in at a release station.

If you do need to print something more than the maximum, we recommend you break it into batches.

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19 Can I use my own paper in the Student IT Printers?

No.  Only paper supplied by the IT Services Department can be used in the Student IT Printers.

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20 Does UCC recycle the waste paper and toner cartridges from the student IT Centres?

Yes, we do. All paper on Campus is separated from other waste, and sent for recycling.

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21 Can I print in colour?

The IT Services Department do not maintain any Colour Printers. Your department may have a colour printer that you can use, or there are several commercial stores offering this facility in Cork.

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 22 Can I print from the wireless network?

Students using the wireless network can print using Uprint http://uprint.ucc.ie

  • In a web browser go to http://uprint.ucc.ie
  • Login using your Student IT Account
  • Upload the document you wish to print or enter a web address
  • Click Next
  • Select the Advanced tab for SIT Printing service
  • Select Long-sided
  • Click on SIT Printing Service
  • Your job is now sent, you can release it at any of the Open Access Printers
  • Your job will remain in the queue for 6 hours as standard

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