Student IT Services FAQ

Student IT Services FAQ
  1. How do I print?
  2. How do I release a print job?
  3. Where can I release my print job? 
  4. How do I print on only one side of the paper?
  5. How much will it cost to print?
  6. How do I pay for printing?
  7. How much can I print?
  8. Can I use my own paper in the Student IT Printers?
  9. Does UCC recycle the waste paper and toner cartridges from the student IT Centres?
  10. Can I print in colour?
  11. Can I print from the wireless network?

 

1 How do I print?

All registered students have a Student IT Account. This account allows you to logon to the Open Access Student IT computers, access UCC networked services and it allows you to print to the Open Access Student IT Printers.

All the Open Access Computers are configured to print to the central Student IT Print Service, you don’t need to select or configure a printer. Having logged on the Open Access Computers, you can use the standard built in print options of any of the installed applications, e.g. Microsoft Word, PowerPoint…etc.

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2 Releasing a Print Job

Once you have sent a file to the printer you will need to release it from a Card Reader next to the printer.  Insert your UCC Student ID card into the Card Reader and this message will apprear: Press OK to Print or Stop to Copy.  To select the Print Service press OK.

To print documents:

  • Each Job on your print list is displayed one at a time
  • Press OK to print the displayed job or press STOP to move to the next job
  • Continue to review your print list, selecting files to print

To Finish:

  • Press STOP
  • Wait for ready signal before removing your Student ID Card

Your print job should now start printing

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3 Where can I release my print job?

The IT Services Department operates  “follow-me” style printing. This means your print job can be released at any of the open access Student IT printers, at the time of release.

**Please note that you have 6 hours in which to release your job before it is deleted from the print queue**

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4 How do I print on only one side of the paper?

The Open Access Printers print on both sides of the page by default.

To print on one side you will need to chose the 'one sided' printer in the print dialogue box

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5 How much will it cost to print?

Printing costs are as follows (all prices quoted are on a per page basis):

A4 Black and White single-sided                 7c per page
A4 Black and White double-sided      6c per page (12c per sheet)

By default our computers are set to print double sided

*Prices are subject to change

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6 How do I pay for printing?

Payment is taken form your UCC Smartcard when you release your print job.  For more information please see the Smartcard Office website http://www.ucc.ie/en/smartcard 

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7 How much can I print?

Currently there is a limit of 50 pages per print job in the Student IT Centres. This limit is enforced on submission with the effect that any job whose page count exceeds 50 will not be displayed when a student logs in at a release station.

If you do need to print something more than the maximum, we recommend you break it into batches.

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8 Can I use my own paper in the Student IT Printers?

No.  Only paper supplied by the IT Services Department can be used in the Student IT Printers.

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9 Does UCC recycle the waste paper and toner cartridges from the student IT Centres?

Yes, we do. All paper on Campus is separated from other waste, and sent for recycling.

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10 Can I print in colour?

The IT Services Department do not maintain any Colour Printers. Your department may have a colour printer that you can use, or there are several commercial stores offering this facility in Cork.

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11 Can I print from the wireless network?

Students using the wireless network can print using Uprint http://uprint.ucc.ie

  • In a web browser go to http://uprint.ucc.ie
  • Login using your Student IT Account
  • Upload the document you wish to print or enter a web address
  • Click Next
  • Select the Advanced tab for SIT Printing service
  • Select Long-sided
  • Click on SIT Printing Service
  • Your job is now sent, you can release it at any of the Open Access Printers
  • Your job will remain in the queue for 6 hours as standard

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1. How do I copy?

2. Where can I use the copy service?

3. How much will it cost to copy?

4. How do I pay for copying?

5. Can I use my own paper to copy?

6. Can I use a colour copier?

 

1. How do I copy?

Insert your Student ID Card into the reader and a message will display: Press OK to Print and Stop to Copy.  To select the Copy Service press Stop.

1. Place your document face up in the feeder

2. Select quantity using the keypad

3. To begin copying, press the green button on the machine to start

4. To finish:

A: Press Stop

B: Wait for ready signal before removing ID Card

 

2. Where can I use the copy service?

You can use the copy services in any of the Open Access Student IT Centres that have print & copy services available, for a full list of locations click here

 

3. How much will it cost to copy?

Copy costs are as follows (please note all prices are per page)

A4 B&W 7 cent per page
A3 B&W* 10 cent per page
A4 Colour* 20 cent per page
A3 Colour* 30 cent per page

*Please Note: A3 B&W, A4 Colour, A3 Colour services are only avialable in the Boole Library and Brookfield library.

 

4. How do I pay for copying?

Payment is taken from you UCC Smartcard when you select copy.  For more information on how to top up please see the UCC Smartcard website.

 

5. Can I use my own paper to copy?

No.  Only paper supplied by IT Services department can be used in the muti-function devices.

 

6. Can I use a colour copier?

Colour copying is avaialble in the Boole Library and Brookfiled Library.  These are the only centres where you can avail of this service.

  1. How do I scan to usb?
  2. Where can I use the scan service?
  3. How much does it cost to scan to usb?
  4. My usb device is not regonised what should I do?

 

1. How do I scan to usb?

To scan to usb follow these instuctions:

  1. Insert USB key
  2. Place document to scan on the device
  3. Select Workflow Scanning
  4. Select USB template
  5. Hit the green button to scan document

 

2. Where can I use the scan service?

You can use the scan to usb services on any of the multi-function devices in our Open Access Student IT Centre, for a full list of locations click here.

 

3. How much does it cost to scan to usb?

There is no cost for this service.

 

4. My usb device is not regonised what should I do?

The multi-function devices will allow scan to usb as long as the device is formatted for FAT or FAT32, NTFS formatting is not recognised.  If you usb key is formatted for NTFS you will need to use another usb key with FAT or FAT32 formatting.

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