Student IT Services FAQ

Student IT Services FAQ

Portal@UCC FAQs - Password

  1. What is my portal@UCC username and password?
  2. What happens if I forget my password?
  3. I forgot my password and it says to enter my 'secondary email address', what is this?
  4. Can I change my portal@UCC Password?
  5. My logon does not work, what do I do?
  6. Portal@UCC Password Rules

Portal@UCC FAQs - Student Services

  1. What can I access using my portal@UCC account?
  2. How do I access Blackboard?
  3. How do I access Umail?
  4. How do I access MyStudentAdmin?
  5. How do I access my Library Account?

 

Portal@UCC FAQs - Password

1 What are my Username and Password for porta@UCC?

Your username is your student number

Your portal@UCC password will be sent to you by the Registrars Office. 

Note: Your new portal@UCC Password will be case sensitive

2 What happens if I forget my Portal@UCC password? 

  • You can reset you password here
  • You will be requested to enter your student number and your secondary email address.  
  • When you enter these, click on the Send button.  

The system will then validate the student number and secondary email address you provided and, if valid, a link  will be sent to your ‘secondary’ email address.  Once you click on the link you will be able to set your new password.

Please note:  Your new password will need to contain 3 of the following 4 categories:

  • Uppercase Characters A-Z
  • Lowercase Characters a-z
  • Digits 0-9
  • Special Characters !/?@#~><][{}\

Security issue:  Ensure that you do not divulge your login details, including secondary email address, to others. Treat these details as securely as your online banking credentials.

If you do not know your secondary email address contact sit@ucc.ie

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3 I forgot my Portal@UCC Password and it says to enter my ‘secondary email address’, what is this?

Your Secondary email address is the email which you must enter in your MyStudentAdmin - this is where a new portal@UCC password will be sent if you forget your current one.

 

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4 Can I change my Portal@UCC password?

Yes, you may. To change your current Portal@UCC password here
On the Change Password page enter your student number, your old password and the new password you want to use.  You will need to confirm the new password.

Please note:  Your new password will need to contain 3 of the following 4 categories:

  • Uppercase Characters A-Z
  • Lowercase Characters a-z
  • Digits 0-9
  • Special Characters !/?@#~><][{}\

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5 My logon does not work, what do I do?

Step 1: Use the forgot Password facility. See above for information

Step 2: Contact the Student IT Helpdesk or email sit@ucc.ie

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6 Portal@UCC Password Rules

New portal@UCC Passwords must be at least seven characters/numbers long containing at least three of the following four types

  • uppercase characters (A - Z)
  • lowercase characters (a – z)
  • numbers (0 -9)
  • special characters (*/+    etc. ) 

Examples:   Refg89*Y    def8BrRT

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Portal@UCC FAQs - Student Services

1 What can I access using my portal@UCC account?

You can access the following IT services:

  • MyStudentAdmin
  • Blackboard
  • Student Email
  • Smartcard TopUp

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2 How do I access Blackboard?

  • Go to http://sit.ucc.ie
  • Click on the Blackboard Icon
  • Login with your portal@UCC account

For more information see the Blackboard FAQ.

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3 How do I access Umail?

For more information see the Umail FAQ

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4 How do I access MyStudentAdmin?

  • Go to http://sit.ucc.ie
  • Click on the My Student Admin icon
  • Login with your portal@UCC account
You will have access to your student registration details, exam results, exam timetables and biographical details.
For more information see the MyStudentAdmin FAQ

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5 How do I access my Library Account?

  • Go to http://sit.ucc.ie
  • Click on the Library icon
  • Follow the instructions on the BooleWeb page to access your library account

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