Job Opportunities

Job Opportunities

Job Opportunities

IT Services are currently looking to employ new student staff.

Summary of Job

Location of job: Student IT Helpdesk, Boole Basement, Boole Library, Kane Building, and Pres Building

Support Focus: Supporting UCC Students with technical issues and requests

Opening Hours: Monday-Friday 08:30-22:00, Saturday & Sunday 9:00-21:00

The Student IT Helpdesk provides a first level IT Support Service to students in the Student IT Centres managed by IT Services. Its function is to help students using the centre's computers and accessing network services. The job will primarily involve helpdesk functions but could also have duties relating to other aspects of the support and services provided by IT Services. The jobholder may also be assigned to other units within IT Services from time to time. Student IT Centre Opening Hours are from 08.30am to 10.00pm Monday - Friday and from 9am-9pm Saturday and Sunday.  Applications are restricted to registered UCC students.

Reporting to the Helpdesk Manager or his/her nominee, the jobholder will be a member of a well-focused team. S/he will have substantial involvement in, and responsibility for, the following tasks:

  • Provide a cordial and efficient Helpdesk support service to students.
  • Assist in the development and maintenance of Student Helpdesk processes and procedures.
  • Assist in the set-up and operation of SIT Computers.
  • Identify patterns that may indicate infrastructure or other more general problems and notify the relevant personnel within IT Services.
  • Undertake further training and develop IT skills and expertise.
  • Assist in the promotion and development of the IT Services.
  • Undertake any other appropriate duties assigned by the Director or his nominee.

Qualifications & Experience

  • Good customer Service, Interpersonal and Communication skills
  • Be technically competent with a good appreciation of Personal Computer and associated technologies.
  • An ECDL or other appropriate qualification is desirable
  • Apple Macintosh and/or Unix expertise/experience would also be an advantage

Note: As the university continues to expand and evolve, and in the light of the new University legislation, it is likely that flexibility in regard to the allocation of specific duties will be necessary. Accordingly, the list of duties specified above is not intended to be exclusive or restrictive; duties may be added or withdrawn but any such alteration will take place only within the remit of the Head of Department, as outlined, and after consultation with the appointee.

How to Apply

Complete and return the application form below:

 Student IT Application Form (125kB)

Closing date for applications is May 8th 2017

CVs and handwritten forms will not be accepted.

Late applications will not be accepted.

Interviews

Interviews for this post will be held during the summer break and those selected for interview will be notified by the email supplied on the application form.

 

Summary of the job

Location of Job: Staff IT Helpdesk, 3rd Floor Kane Building

Support Focus: Supporting UCC Staff with technical issues and requests

Opening Hours: Monday-Friday 08:30-17:00

IT Services Staff IT Helpdesk provides first level IT support to staff throughout the University. It is the first point of contact for assistance, making enquiries and change requests of IT Services. The post of Frontdesk Assistant will primarily involve Helpdesk functions but will also have general duties relating to other aspects of the support and services provided by IT Services. The jobholder may also be assigned to other units within IT Services from time to time.  Opening Hours of the Staff IT Helpdesk is from 08.30am to 5pm Monday - Friday.  Applications are restricted to registered UCC Students only.

Reporting to the Helpdesk Manager or his/her nominee, the jobholder will be a key member of a close-knit team. S/He will have substantial involvement in and responsibility for the following tasks

  • Provide a cordial and efficient IT Helpdesk support service to UCC staff
  • Provide first line support to staff of the University through telephone and email channels
  • Log calls in POB - the call management system for IT Services
  • Assist with classification and prioritization of incidents and service requests
  • Escalate the process as necessary per established escalation policies
  • Advise users how to install software applications on user computers
  • Assist with desk side support calls when required to install network printers, set-up user PCs and provide level 1 assistance in troubleshooting network issues
  • Assist in the development and maintenance of Helpdesk processes and procedures
  • Undertake further training and develop IT skills and expertise
  • Assist in the promotion and development of IT Services and its services
  • Undertake any other appropriate duties assigned by the Director or his nominee

Qualifications & Experience

  • Excellent customer service skills - previous experience in a customer focused environment would be advantageous.
  • Ability to communicate with all staff throughout the university in a professional manner.
  • Ability to work as part of a team.
  • Technically competent with a good appreciation of personal computer and associated technologies.
  • Familiarity with Windows, Android and iOS portable devices would be advantagous.
  • An ECDL or other appropriate qualification is desirable
  • Apple Macintosh and/or Unix expertise/experience would also be an advantage

Note: As the university continues to expand and evolve, and in the light of the new university legislation, it is likely that flexibility in regard to the allocation of specific duties will be necessary. Accordingly, the list of duties specified above is not intended to be exclusive or restrictive; duties may be added or withdrawn but any such alteration will take place only within the remit of the Head of Department, as outlined, and after consultation with the appointee.

How to Apply

Registered UCC students should apply by completing and returning the application form below:

Student IT Application Form (125kB)

Closing date for applications is May 8th 2017

CVs and handwritten forms will not be accepted.

Late applications will not be accepted.

Interviews

Interviews for this post will be held during the summer break and those selected for interview will be notified by the email supplied on the application form.