Continuous improvement is an ongoing effort to improve services and processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once.
Lean is the method by which Continuous Improvement can be achieved.
Lean aims to remove or prevent performance loss that can be found all organisations. There are 3 types of performance loss.
Our processes will be efficient, visible, and understandable and will deliver the required outcome. The value of CI will be measurable and clearly understood at all levels of the University. Our processes will be easily understood by anyone and every step in the process will add value. It will be possible to take on interdisciplinary projects as everyone will have a common framework and a customer focus. The processes will be run by active teams who seek to continually improve them and the value of that teamwork will be recognised. There will be strong external testimony for UCC as an ‘easy’ university to engage with.