In order to trouble shoot an issue fully an IT Services staff member may wish to connect in to your computer to see how an issue appears to you. Follow the instructions below to allow IT Services to connect to your computer. 

Back to Helpdesk

Step 1:

Click on <Windows Button> and type “remote assist” in the <Search programs and files> field.
Click on <Windows Remote Assistance> when it appears above in the Programs list

 

Step 2:

Click on <Invite someone you trust to help you>

Invite someone you trust to help you

Step 3:

Click on <Use e-mail to send an invitation>

use email to send invitation

Step 4:

Microsoft Outlook should open with a new memo, send this email to helpdesk@ucc.ie

Step 5:

A window should pop up with a password displayed. Wait for helpdesk to receive the email and then tell them the password to open the remote connection.

tell helper the password

VNC stands for Virtual Network Computing. It is, in essence, a remote display system which allows you to view a computing 'desktop' environment not only on the machine where it is running, but from anywhere on the Internet and from a wide variety of machine architectures. 

What is VNC used for?

Here in UCC we use VNC to connect up to peoples computers when they are experiencing problems. This saves a lot of time in calling out to somebody who may be on the other side of the campus. This means that the person's computer can either be fixed immediately or else the call can be logged to the appropriate group to fix the computer far more efficently.

How to use VNC:

  • Firstly click here to start the program. Click "open" or "run from current location". This will bring up two windows on the screen, one black and one gray. 
  • The black window will give you the IP address of your computer. Give this series of numbers to the person who will connect your computer. This address will be in the format of 143.239.***.***

  • Click Configure in the grey window
  • You will now be able to enter a password so that only the person that you tell the password to can connect to your computer.

  • This is put in the password box and then the ok button is clicked. Your computer can now be connected to remotely by the person who is going to help.
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