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Frequently Asked Questions about Technical Issues
How do I use Panopto?
Usually power supply unplugged or fault. Report the problem via the online form at the top of the page.
Common fault. Report the problem via the online form at the top of the page.
It is important to check and change the audio level using the audio buttons on the Jed, as sometimes when you change the channel the audio is muted.
Sometimes because people forget to turn off the projector, it goes into a power save mode. The most effective solution we have found, is to power everything down and begin again. Many times however it is a fault with the bulb and AVMS need to be informed.
Bulb nearing its end of life and needs changing. AVMS need to be informed. Please report issue using the online form at the top of this page.
Make sure the computer is switched on (you may think it's silly to write this down here but these FAQ are based on our experience’s.)
Make sure the correct input is selected on either the JED or the Extron room controllers. If that does not work report fault to AV
Check that the amplifier is switched on. Each room has an amplifier, located in the rack under the computer. When came back a sound file from the computer there are many separate ways of controlling the sound and they must all be checked out (sheet showing separate ways of checking sounds)
Make sure the correct input is selected on either the JED or the Extron room controllers.
Also check that you are selecting the appropriate unit for playback via DVD-VHS switch on the front of the machine. If that does not work, please report fault to AVMS using the online form at the top of this page.
Refer to AV most of the DVD players are multi region. If you are unlucky enough to be in a room that is not we can make you a region free copy.
How you can help
1. Report the problem as soon as you can giving as much detail about the problem as possible. A proper concise and timely description of the fauly is critical to solvng the problem. You can report the problem online here.
2. Familiarise yourself with the information available on how to use the AV equipment
3. Attend a training session which are run at the beginning of every term. Information about upcoming training sessions are posted in our News Section.